Business, Digital Media
Business, Digital Media
Business Started
1st of April, 2015
(9 years old)
Assets Included in the Sale
- Domains, Site files/database, Customer list, Payment processor account (2checkout), Gmail for Work, Accounts for the software we use (Hubstaff, Tawk, Slack, Livechatinc), 3 agents and 1 Manager, Marketing materials and Training Materials.
Listing Details
A services business in the customer support niche. The business was founded in April 2015 and has continued to grow steadily over the past 20 months. The service provides a high quality customer service for online businesses. Demand for this type of service continues to grow and with recurring customers the business has established a solid foundation to expand and ramp up growth.
Earnings
Site Traffic
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Opportunities
- The seller suggest ramping up customer acquisition through different types of marketing tactics. It is still very important to maintain current customer satisfaction, since this business is based on recurring customers.
Work & Skills Required
- To maintain the current earnings, the buyer just needs to check on the employees 1 hour a day, just to make sure they're doing well and to inquire about any issues. The Manager will do all the monitoring/training/client communication tasks.
- Communication skills are the only thing that the buyer need, as the day-to-day tasks involve communicating with the staff and clients. Relying what our customers says to the staff and vice versa. Overall, 5-6 hours per week is enough to maintain the current earnings. But if the buyer wants to grow the business, as usually they will need to work on the marketing and hiring side.
Seller Support Includes
Seller can offer the buyer for 30 days via email/skype chat. They are willing to offer 2 hours phone support 2-3 times in the first month. After 30 days, they will only offer email support and will also be able to offer 2 x 1 hour calls for the next 30 days. After 60 days, no more support will be offered.
Reason for Sale
Running the company from 2 years as a single founder burned out the seller and they are no longer interested in growing it. Looking to get into other fields like SaaS.
Other Information
Work Required Per Week: 7 Hours
Private Blog Network (PBN): No
Domain Type: .com
Platform: WordPress
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