AFP 19: Interview Funnel – Screening Qualified Employees
We’ve spent the last several years interviewing hundreds of potential employees and assistants, both in the US and abroad, and we’ve learned a ton through our experiences.Ā Much like sales, there is a funnel that potential interviews must go through that helps to qualify or dis-qualify them to work for you.Ā In our experience, the best thing you can do is limit your involvement on the front-end when qualifying new candidates and reserve most of your time and energy for those that have made it through the gauntlet and have passed all of the mini-tests you have put in place.
How to Screen Qualified Employees
This episode is critical for anyone that is looking to expand their team through either onshore or offshore hiring as it will step you through a systematic process of disqualification that will save you a ton of time trying to find the “right” employees or VA’s.Ā There’s no guarantee for success here, but we can assure you that this process will focus your time on those that are well-qualified and give you a better opportunity to build a super-sharp team of people.
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Welcome to Episode 19 of the AdSense Flippers Podcast. Iām your host Justin Cooke and Iām here with āHot Moneyā Magnotti. Whatās up buddy?
Joe:
Hey everybody!
Justin:
Got a great episode lined up for you this week. Weāre going to be talking about the interview funnel and how to specifically screen qualified employees. First we got a bit of news and updates. First thing weāve got is a new five start iTunes review men.
Joe:
Hit me up!
Justin:
Itās from Snail Mailman says, āThese guys rock! Iām new to buying websites and your podcast has been very helpful. Your materialās fresh and not filled with a lot of fluff. More importantly, you guys donāt waste my time.ā Thanks!
Joe:
Thatās great. I hope you go from delivering snail mail to building niche sites and getting out of the snail mail business.
Justin:
Definitely! Weāve got a couple thousand downloads every episode. Itās really exciting. The podcast thing is going very well. Weāve got a good listener base going.
Joe:
Yeah. Speaking of downloads, we got a whole bunch of downloads in the new guide, right, building a niche site empire.
Justin:
Yeah buddy! We got 2,408 downloads and counting. We did just started WSO or Warrior Special Offer. Thatās in the Warrior Forum. And basically, thatās kind of a place where people pay 18 bucks for eBooks or info products. Weāre offering it for free, no opt in, nothing. Weāre getting some good results there already and we just put it up a couple of hours ago. So, Iām really excited to see what we can do there, bring some new people to the brand.
Joe:
Yeah. 2,400 downloads in 6 days is no joke.
Justin:
Not too bad buddy. So tonight weāre doing an interview for the Niche Pursuits podcast with Spencer. That will be pretty cool, huh?
Joe:
Yeah. We had him on our first podcast. Now, heāll be on his second podcast.
Justin:
Yeah. Yeah. Iām not sure what episode heāll be on but yeah heāll be coming out here soon. Iām really excited. He wants to talk to us a bit about outsourcing. So weāre getting some nitty-gritty there and we can definitely talk about some of the problems that heās had recently with his AdSense account which is just horrible, right?
Joe:
Right.
Justin:
So, another thing weāre doing is weāre having an interview. Weāre interviewing Joseph Archibald for the AdSense Flippers Podcast. Weāll have that on a few weeks. But basically, we want to talk to this guy. Heās the guy that created the back links strategy for Pat Flynn. So, the back link strategy with the two tiers where it happens to got a ton of attention about that. Itās a really great back linking strategy. I want to talk to him and see if we can do something similar for our niche sites, maybe a little less in depth thatās a little less expensive but thatās just as effective. So itād be great to have him on the show.
Joe:
Yeah. We always need help from link building especially from a white hat perspective.
Justin:
Yeah, definitely! And this guy, he is a super sharp guy. Gets a ton of traffic in his blog and really puts out some interesting content. You should check it out, josepharchibald.com, really interesting.
Joe:
So weāve hired some few people for the content manager position weāve gone through several interviews. So weāre building up the team.
Justin:
Yeah. Hereās the thing I really love about the content manager position, weāre hiring people with good English, right? Theyāve got good communication skills and thatās really important here in the Philippines to fill any role whether its link building with content we need or just some of our other outsourcing positions, being able to communicate effectively is extremely important.
Joe:
Yeah. And those kind of employees that are flexible and we can use them in multiple positions, itās really important.
Justin:
Well thatās a pretty good lead in Joe to the heart of this weekās episode which is all about the interview funnel and screening qualified employees.
****The Adsense Flippers Podcast****
Justin:
So I got to be honest with you Joe, as much as I love hiring like great employees, I really hate the interview process men. Not a big fan of that.
Joe:
Itās critical though, right?
Justin:
It is men. You have to make sure that youāre saving yourself time. What you donāt want to do is spend a whole time in the interview process and youāre like dealing with donkeys, right? Thatās not cool. You donāt want to waste your time with people that you never would have hired in the first place. So part of the goal is to try to weave them out, get them out of the process before they even get to you.
Joe:
Yeah. I think we developed a good process after having a lot of experience in U.S. and here in the Philippines. Weāve interviewed more than 400 people back in the U.S. and probably at least 250 people here. So, we have a lot of interview experience under our belt.
Justin:
Yeah. This is something we know extremely well and kind of like reading the first page of the Google like the matrix, I mean.. Iād say interviewing is kind of that way, I can look over at you and weāre like, āAh, this person aināt going to cut it.ā
Joe:
Right.
Justin:
But we need to really like speak through that in this podcast. And thatās what I really want to do is kind of give away those tips or tricks that we know like we know automatically that some other people donāt because they havenāt hired as many people as we have, right? But even with all the people weāve hired, weāve made some pretty major mistakes. I mean even now, right? Weāve hired people that we shouldnāt have or we reached, that type of thing.
Joe:
Yeah. The last round of content manager is we forgot to put that it was a full-time job and we got a whole bunch of applicants that were looking for part-time project work.
Justin:
Yeah. Yeah. You still make mistakes for sure. But I think weāve got a lot better at it and we donāt waste as much time with people that we wouldnāt have hired in the first place.
Joe:
Yeah, And the way you do that is by using the interview funnel and number of steps meant to disqualify potential applicants, an easy way to get noās and say youāre not going to use this person.
Justin:
Yeah. I love noās when it comes to interviewing, right? When someone comes in and they say something or make a mistake, I love noās, okay? I know right away, weāre not going to do, weāre not going to be hiring this person. Theyāre gone. Thatās great because thatās an easy answer.
Joe:
Or even before the interview, youāre going to know.
Justin:
Yeah, even better, right? The worst is when theyāre kind of like on the bubble or on the fence, right? Youāre kind of like, āI donāt really know if I want to get this person. Theyāre kind of qualified.ā Those are the worst.
Joe:
Yeah. But if you have a couple of those, thatās alright. But if you have a whole bunch, thatās where the decision process gets really tough.
Justin:
Well the purpose of the interview funnel really is to help let them weave themselves out while not wasting your time. So before they even get to you, they are already weaving themselves out and we do it through a number of speed bumps and roadblocks that they have to get through before they even get a chance to speak with us and waste our time potentially. So Joe, if they get to us, theyāre really motivated, theyāve met all our qualifications and theyāre a pretty good interview. Weāll get into that in just a second. So weāre going to get in to this in basically three phases. The first phase is the pre-interview prospecting, the second phase is the actual interview, and the third phase is the greeting and selection process. First with the pre-interview stuff you need to decide where youāre going to try to find people that are going to be working for you. Now, Iāll tell you, the best way to do that is through virtual staff finder, they take out all of the early staff trying to dig through whoās going to be good enough, whoās not going to be good enough, theyāre going to get you qualified people to interview.
Joe:
And thatās not us just selling our service either Justin. Iāve been through this whole process of doing the HR behind this. Itās a real pain in the butt and honestly if someone can just handle it all for you, itās much easier.
Justin:
We do these interviews ourselves and we do the other routes, weāre going to talk about that but virtual staff finder makes it so much easier and it doesnāt take up as much of our time. And this can be really time intensive. Didnāt you have like the secondary services like Odesk or Elance and the good thing about this is that they do provide some additional information. Now, you donāt want to spend all your time researching them before you meet with them. Weāll talk about why not in just a minute. But basically they give you things like, āWhether theyāve passed this test or that test. Give you some ideas into their personality which you wonāt get from some of the other resources.āā
Joe:
And they help you stay organized where the other services wonāt youāre going to have to figure out how to track all your applicants.
Justin:
Contacts!
Joe:
And all the test scores and everything, Odesk, Elance, they have methods of doing that for you, right in the user interface.
Justin:
Yeah. Iād say the next level down would be like Jobstreet.com or like OnlineJobs.ph. Itās great. They have lots of people looking for jobs. The problem is that you have to do a lot more than the process of finding them and qualifying them. Iād say kind of the bottom in the barrel but does have a lot people is Craigslist, right?
Joe:
Right.
Justin:
Weāve used Craigslist in the U.S. for other companies. Weāve also used it here in the Philippines and you can get applicants but the range is tremendous. So thereās a lot more pre-qualifying that needs to be done when you use a service like Craigslist. Itās free but, you know.
Joe:
Well, itās free for some cities, right? Some cities itās not.
Justin:
Yeah. Yeah. Yeah. Well, itās free here in the Philippines of course. So letās talk a little bit about what the job ad should look like. Now, it needs to be fun or interesting and engaging but needs to be direct to the point as well, right? So you do want to talk about your company and how interesting it is, what you guys are doing, itās kind of exciting, get them fired up a bit but then you want to get right into like the requirements like what does this person have to know, have to be able to do for the job and you should also talk about the responsibilities, what were the average work day for this person look like, what would they be doing on an everyday basis and you also want to talk about some extras, like the things that would be nice to have like these are the things Iām looking for not you have to have but these are the things that would really be a bonus to me and then you want to make sure youāve mentioned the hours that theyāre going to be working. Are you expecting 20 hours a week, 60 hours a week, whatās the work schedule like?
Joe:
Thatās especially important for virtual assistants because a lot of them are going to be working multiple jobs, working on different projects, and they have to know how much space in their schedule to open up for your job.
Justin:
Yeah. I read this several years ago. I canāt remember where but itās a really good piece of advice I think is to use a qualifier. So we put in things like, I need you and your responseās to say I love Manny Pacquiao here in the Philippines, right? Heās a famous boxer here. And so, if they donāt put that in their response, in their initial response, we know they didnāt even read the job ad, they werenāt paying attention.
Joe:
And I love this because it makes it so easy to sort through the people that are just spamming us and the people that actually read the job application, the job posting and said, āYes, this is something Iām interested in. This is something I know I can do.ā
Justin:
Well remember to, the whole point is to disqualify people, right, to like knock them out. So, if they didnāt pay attention to the job ad, theyāre not the kind of people that are detail oriented enough to work with you and you donāt want them. Thatās an easy no, right?
Joe:
Yeah. And so the people that do respond and have a positive response, they followed the directions, they did everything you said, you should have a template response for that but you should have an objective test included there. We use a grammar test. And again, youāre going to lost a few more applicants here based on scores and what not but some wonāt even take the test and wonāt even get back to you and that makes you easy to eliminate those, right?
Justin:
Yeah. Again, thatās great. If you send back a template response saying, āOkay. Here take this testā and they never get back to you with the test and the test is pretty intensive. This will take them anywhere from an hour or two hours to finish. But if they donāt do that and get back to you, great theyāve disqualified themselves. Thatās perfect, right?
Joe:
Yeah. And I love the idea of an objective test too because over time it allows you to judge future applicants on the scoring. So you can say, āOkay. My best applicants get more than an 85% on this test and therefore you know anyone under 85% is not even worth interviewing.ā
Justin:
Yeah. Weāve done this a lot. Weāve had so many people take the test. And if they get under an 80 for the content manager position, most of the time we wonāt even bother interviewing them, right? Itās just not high enough.
Joe:
Yeah. So make sure to keep the results in a spreadsheet that over time you have this kind of averages.
Justin:
Yeah. Because then you could judge them against future employees, current employees and get a real feel on that objective test on whether or not theyāre even qualified to interview with you. The other thing you should do is when youāre scheduling the interviews is you make sure you give 2 potential timeslots, right? And you donāt want to leave this open, you want to be very specific, āOkay, this time or this timeā and you want to make sure that those times are convenient for you. There is a chance theyāre not going to show, that theyāre going to cancel, that theyāre going to flake, so be doing something else right up until the interview. If the interview comes and goes and they donāt show up, no big deal, great, thatās an easy no again, right? Theyāve disqualified themselves.
Joe:
Right. And donāt leave it open ended because that will make for a scheduling disaster. Thatās a rookie mistake to make when you setup hiring. Give them a couple of options and thatās it.
Justin:
Yeah. Right now we have our HR manager putting it into Google calendar and so we just kind of know, āOkay, great, I guess we got an interview coming upā right?
Joe:
Yeah, she checks our calendars for availabilities, if we have any other meetings and if we do she doesnāt schedule during that time and if we donāt then she looks for something that fits for both of us.
Justin:
Hereās another important thing too. If itās offshore agents youāre talking about, you want to make sure they test their mic and headset before the interview. Thatās something you need to let them know that they need to do before you even get on.
Joe:
Yeah. Try to get most of the tech things out of the way beforehand because you never know people say, āI donāt have a mic, I donāt have a headset workingā and then the interview has just gone to crap.
Justin:
Yeah. The interview can be a little sketchier in the Philippines anyway because the internetās not so great sometimes but you want to make sure they donāt have technical problems that they could have fixed beforehand, right? Alright Joe, so weāve done our pre-qualifying. Weāve written our ad copy. Weāve gone back and forth. We had them take the grammar test. Weāve scheduled the interview and itās interview time buddy.
Joe:
Interview time!
Justin:
Whatās our rule? If theyāre late make them wait.
Joe:
Yeah. I love this. If they show up 5 minutes late, they show up 10 minutes late, you make them wait. If you have a lobby, if itās virtual, whatever they have to do, you make them wait as long as they made you wait.
Justin:
Yeah. And thereās a good chance, if the personās more than 10 minutes late, more than 90% of the time, we wonāt end up hiring that person. It they canāt be on time, but I know in the Philippines, you know, Filipino time and everything, but really it doesnāt matter if youāre going to be working with us. So, you canāt be late.
Joe:
Yeah. Weāre sticklers about that and I think we have to be because thatās the kind of business we run.
Justin:
We had a girl show up like 2 hours late, she got in I was like, āYeah. Why donāt you come back in 2 months? We can talk again in 2 months.ā Johnny in there was laughing at me for that one.
Joe:
Yeah. Well that said, itās fine to be a hard ass about that but sometimes for technical issues especially for virtual type of interviews, talk about being, having them prep their technical stuff, their mic, their headset, whatnot, but if they do have a little bit of technical issues in the beginning, internet problem, something sporadic that can be fixed, try to be a little more lenient there.
Justin:
And this is for interviews anywhere, whether in the U.S., you interview someone on the Philippines, but you want to start off and be a little light hearted. So maybe chitchat, āWhere are you from? How long have you been there? Where have you been?ā – These types of things, just to kind of break the ice a little bit. Especially if you were working with someone that is offshore, they maybe a little nervous interviewing with you and itās great to kind of like get them opening up a little bit.
Joe:
Yeah. How many times have we seen that, the people that are bringing their hands together because theyāve never been in the same room with an American before and theyāre very nervous with 2 Americans talking to them?
Justin:
I hate to lose out on a really talented person simply because theyāre too nervous to interview with us, right? So itās really important for us to make sure we kind of breakdown those barriers and let them know weāre just kind of regular guys. Weāre just asking them questions. Itās not a big deal.
Joe:
Yeah. And that leads perfectly into your back story. Thatās the next thing you have to talk about is your company, where youāre coming from, how you got here, that kind of thing.
Justin:
We spend a good probably 5 to 8 minutes kind of let them know about TryBPO, letting them know about what weāre doing here in the Philippines, how long have we been in business, and kind of what our team does and then we actually get into the position and what theyāre going to be doing for us, right? So weāll lay out the position and like what their responsibilities are, how itās going to work for the first week, second week, third week, fourth week, and then weāre asking them questions all along.
Joe:
Yeah. Youāre going to rehash a little bit of whatās in the copy probably of the job posting. But yeah, itās important that you do that I think and make sure you establish all those responsibilities. So if thereās something that perks their interest and they say, āThereās no way I can do thatā or āYou know I hate doing that.ā
Justin:
Yeah.
Joe:
If theyāre honest enough to say that, thatās the kind of person, thatās the kind of thing you want to get out right away.
Justin:
Yeah. Yeah. Absolutely. So hereās the other thing too. So now youāve gone through your back story. Youāve explained the position to them, right? Youāve checked with them and make sure theyāre following along the whole time. Now, you can start disqualifying. Start asking them questions about what you just talked about. āSo how long have we been in the Philippines? Whatās our company like? How many employees do we have?ā – These types of things. In that way you know whether they were paying attention or not.
Joe:
Yeah. Itās funny how many times, how many interviews weāve had where people just, you could say a sentence before and then ask them a question right after that and they have no idea what youāre talking about.
Justin:
I think that some these people are like theyāre trying to be polite so they donāt, theyāre not paying attention to you theyāre just being polite and nodding, and this a good way to know if theyāre the type of person that will do that to you or not, right?
Joe:
Yeah. That said, there are other good disqualifying questions, right? You have to be a little careful when youāre going into peopleās backgrounds, there are certain restrictions depending on where you are in the world like the U.S. is very prohibitive about what you can ask, I mean, you canāt ask about their family life or anything like that.
Justin:
How old are you, or like when did you graduate high school, none of those questions.
Joe:
Right. Here in the Philippines, basically anything is fair game but
Justin:
Thereās still things that we kind of shy away from because weād be like uncomfortable or like as Americans itās like itās uncomfortable for us to ask those questions but you can get away with a lot more here. Iāll say a really good question is asking them why they left some of their previous positions, are they bad mouthing their old company, their old boss, right? Do they give like some kind of like sketchy reason where it just doesnāt seem to jive? Did they abandon their job and what was the reason like what happened with their job, why did they leave? And you get some really interesting answers. And it tells you a little bit about their personality and what they think is right to talk about, whatās not right to talk about, you may start hearing some excuses or problems and these are really good things to know right out the gate.
Joe:
Yeah. And the other thing is gaps in work history, right? Do they have a reasonable explanation for a gap in work history? Do they even know about their work history?
Justin:
Yeah.
Joe:
Sometimes you ask people about their resume and theyāre like, āI have no idea. I canāt explain that.ā Those are the kind of people that you know, either theyāre something not cosier on the resume or
Justin:
They copy and pasted from someone elseās resume or something. Yeah. Thatās not even a company they worked for. They donāt really remember working for them. Yeah. Weāve seen that. Itās problematic obviously.
Joe:
Right. And then I would say you got to get in to a little bit more of the open ended questions and these are some of the traditional questions you probably have heard off before if youāve done any interviewing, asking about strengths and weaknesses. Are they unable to answer that because they think they have no weaknesses or they think that their strengths are actually weakness, that kind of thing? Youāre looking for them to be able to communicate closely with you here and you want a good explanation of their strength, of their weaknesses and a reason for them to say no.
Justin:
Is their weakness really bad? Like do they say, āOh well, I have a problem working with people that are younger than me, right? I donāt like young snot-nose punks that are my boss.ā Well thatās problematic if their boss is younger than them, right? So, these are, you want to know their weaknesses. And if theyāre honest with you, itās great but itās another quick and easy way to give them a no, right? And our whole point here is to disqualify. I like to ask them about how well they work with others. Give me examples of times where you had to work together as a team to get something done, I mean, do they say anything there that like allows me to weave them out there, right? Well, I worked with this one girl and she was horrible because she wasnāt doing it right and I had to take over for her and blah.
Joe:
Yeah. Itās a sign of a cancerous person, right? Not the sign of the person that you want in your organization. We have a pretty tight nit group of assistants here, of agents here and we donāt want those kind of people coming in and being a cancer in our group.
Justin:
I like this one too. What do you like to do for fun? So after weāve kind of smacked them with these, what are your strengths and what are your weaknesses, ask them what they like to do for fun gives them a chance to really talk in kind of like freely explore their English-ability and their thought process. Like, okay hereās what I like to do, whatās their personality like, would it be a good jive for you organization, can you dig it, do you like what theyāre talking about, is it interesting to you or not, right?
Joe:
Especially if theyāre going to work closely with you, you probably want to make sure that you have a good handle on their personality. And then something that I love asking especially about virtual assistants is do they have a quiet place to work from? What is their work environment like? If you got a person that you interview on Skype, try to video Skype call with them and see where they call you from. If they call you from an office with a desk and theyāre obviously like at a computer, thatās a sign of a person that has a qualified place to work from.
Justin:
Or if theyāre on their own room or something in theyāve got a computer in there, thatās great. If theyāre on a room with like 5 other people and they all sleep in that room, thatās probably not going to be so great. If there are chickens and roosters and dogs in the background
Joe:
And babies.
Justin:
And screaming babies, yeah, yeah, itās not going to be conducive for a work environment for a virtual assistant.
Joe:
Yeah. I remember one time we had a guy doing an interview from his bed.
Justin:
Yeah. I remember that. That was great. Heās lying in bed with his girlfriend I think actually, right?
Joe:
Yeah. Itās very interesting.
Justin:
So another thing that we can do to like kind of test their technical ability is ask them simple things like whatās your favourite browser, right? Weāve got some pretty interesting responses for that.
Joe:
Yeah. The web browser and search engine questions. I love these. Itās very easy. Itās not technical but it gives you an idea and a feel for if someone whoās had use a computer, someone whoās had used the internet and anyone under the age of 30 should easily be able to tell you what browser and search engine they use.
Justin:
Yes. As soon as you get some crazy answers, so you ask like, whatās your favourite search engine and first off someone might say yes, yes, yes, and then youāre like, well you donāt really understand what it is Iām trying to ask. But then if you ask them and theyāre like, āOh, my favourite search engineās Yahoo. I used to use Google but blah, blah, blah.ā You know that theyāre able to search for things, right, figure stuff out.
Joe:
Yeah. Or you get the apples and oranges right, where if you say, āWhatās your favourite search engine?ā and they say, āInternet explorer.ā You know they really donāt understand what youāre talking about.
Justin:
Exactly. And hereās like kind of an overall arching kind of thought process here is do they give you excuses, do they ask excuses for anything or everything.
Joe:
I love this one because these are the type of people that you donāt want working for you. Itās awful to have someone, āOh, I canāt work today because my mom got sick. I had to take the dog to the hospital and this thing happened and that thing happened.ā If theyāre already coming up with excuses in the interview process or before the interview process, that should be a big red flag, a big reason to say no.
Justin:
I really tried to be here on time but the Jeepney was running late or I had this problem or that problem. I love those, right? Again, I love it. Theyāve disqualified themselves, fantastic. I can move on to the next person and not waste any more time with this donkey, right?
Joe:
Right.
Justin:
So weāve gone to the entire process, right? Theyāve done the interview, youāve done the interview. Whatās the next step Joe? The grading and the selection process, right? We need to find out who weāre going to choose.
Joe:
You need to rate the interview right away. Right away itās fresh in your mind. Give it a score. Put that on the spreadsheet along with all the other information that youāve collected about these candidates. You should be collecting this information on a spreadsheet so that itās very easy to see side by side whoās better than who.
Justin:
The worst thing you can do though I think is wait and try to like, at the end of the day Iāve interviewed 6 or 7 people and normally they all kind of blend together, right? They all kind of seem the same. Iām not really sure. So definitely rate them right away, right after the interview before you sit down with the next person. One of the reasons youāre going to rate them at all is so that you can compare them to other applicants, right? But you donāt want to just compare other applicants, the problem is, letās say that I interview 4 people in 1 day, right? And I may compare them just to each other and someoneās going to get a higher score, right? But they may be worst than all my current employees if Iām not rating them against current employees too. So, you want to make sure that all interviews are rated against each other but also against your current staff or previous staff if you donāt have any staff right now, right?
Joe:
Yeah. I would also say that you need to take it a step further than that, right? Give them a rating on 1 to 10. Here in the Philippines we just use 1 overall category, we just say, āOkay. They got an overall 1 to 10.ā And make that stand on its own, you say that this person is a 1, this person is a 10 meaning the best, donāt say that compared to the other 3 interviews I had, theyāre better than them so therefore they have to be a 10. Donāt do that kind of thing.
Justin:
Yeah, exactly.
Joe:
As good as they do for that particular job. For more complex situations, for more complex positions like the interns, we had multiple categories and I love the idea of breaking down very subjective skills or feelings you have during the interview into objective scores.
Justin:
Yeah. When we were in the U.S., we had a couple of different grading mechanisms and we would grade them on each of those and every interview we give them a particular grade. We went even further with the interns. This is somebody thatās going to be living with us, working with us day in and day out. Itās not just about their like capability but like, āAre they a good fit? Could I have them around my house every day, right?ā So we had a lot of different grading criteria. You know what we should do, we could take our spreadsheet that we use for interns and weāll put a link to that in the show notes, people can take a look at it. So if theyāre looking for interns or looking to hire like a more complicated position, they could take a look at some of our grading mechanisms for the interns, I think thatād be useful.
Joe:
Yeah. I think thatād be very powerful for a lot of people especially because when you get these feelings during the interview, you want to say, āOkay. Well, I felt okay about that but you need to objectify that.ā
Justin:
Absolutely. Well thatās it for the heart of this weekās episode. Letās get right in to our ninja marketing tips, tricks and our plans for the future.
****The Adsense Flippers Podcast continues****
Justin:
So our first tip for you today is hive desk Joe. Letās talk about that a bit.
Joe:
Yeah well, of course weāve mentioned hive desk several times before but thereās a neat trick. You can enter hourly wages into hive desk and therefore you can track how much of particular task or project itās costing you over time. And I really like this feature because hive desk gives you daily updates, daily reports automatically emailed to you and it computes this hourly time for you and based on how much people worked.
Justin:
Well, it works really well for us as we have a bunch of agents but even with less agents, right? So letā say that you have one agent that does some content for like your link building and also some content for your sites, right? You can have them change projects in the middle so you know how much your man hours are costing you for contents on the site versus your man hours for link building. So you can actually break it down project by project in hive desk. Itās frustrating men. Thatās the company that got away. We should have bought those guys men.
Joe:
We really should have.
Justin:
Now theyāre blowing it up too. It sucks.
Joe:
Another thing weāre working on is our niche theme weāre getting some code done, building the basic structure, hope to have an alpha test release to our own sites maybe in the next 30 days or so.
Justin:
Yeah men, I know. People are asking me about that, theyāre saying, āHey, when are you guys going to have your niche theme coming out?ā I was like, āI donāt know. You know these types of projects.ā Theyāre like, āYou know, itās going to happen in June.ā And then all of a sudden Septemberās rolling around and weāre still working on it. So, I canāt really say. Hopefully weāll have something that weāre working on June, July kind of timeframe, I hope. I donāt know men. Iām not a coder. I donāt really know. Those guys kind of like get lock in a room and just do their thing.
Joe:
I think we have a basic layout of how long this stuffs going to take right now. Weāre hiring some extra programmers to help us get us there a little bit faster but John the intern is taking up the charge and Iām going to meet with him and have a better schedule out later this week.
Justin:
You got him locked to the desk, right, chained to the desk. The next thing I want to talk about really quick was the niche keyword newsletter. So, Iām going to be putting that together over the next couple of weeks and Iām going to be sending an email out. But basically, what weāre going to do is kind of give a breakdown on why we would have purchased these keywords and they will be available. So if you want to pick them up and roll out a site with that niche keyword, then you can do so, last thing buddy. Letās talk about a little Swag, huh?
Joe:
Yeah. Iām drinking coffee out of my AdSense Flippers coffee cup.
Justin:
Thatās ridiculous. Thatās cool. I like it. Itās pretty, the logo looks sweet too men. It looks really good on that.
Joe:
It does. They really did a great job. So I was wondering if any of our readers would be interested in this kind of stuff. Would they be interested in buying AdSense Flippers Swag?
Justin:
Sweet Lord! I donāt think so. I donāt know men. We can put it up there anyway. Weāll take a picture and we can show off a little bit.
Joe:
Yeah. If you guys are interested, let us know in the comments and we could put up a link and let you guys buy it.
Justin:
Sweet! So that is it for Episode 19 of the AdSense Flippers Podcast. So great you could join us! Make sure to check us out on Twitter @ AdSenseFlippers. Hit us up there. Make sure you get on our email list as well. Weāll be emailing you crops so that you can sign up for it and make us money.
Joe:
Buy our coffee cups.
Justin:
See you guys.
Joe:
Bye bye everybody.
Topics Discussed This Week Include:
- Stats on our recently release guide, “Building A Niche Site Empire”
- Upcoming interviews and guests for the AdSense Flippers Podcast
- Why we like people that disqualify themselves in the Pre-Interview process
- A critical step in your advertisement that will save you a ton of time avoiding applicants that don’t pay attention to details
- Using objective tests as a comparative metric for pre-qualification
- Exact disqualifying questions we use to separate the winners from the losers
- Grading scales based on the intensity of the position
Mentions:
- Our Guide – “Building A Niche Site Empire”
- Niche Pursuits Podcast – Congrats to Spencer on his first podcast episode…now let’s hear it in iTunes! š
- JosephArchibald.com – The guy that created Pat Flynn’s backlinking strategy…we’re interviewing him for a future podcast.
- Virtual Staff Finder – The best resource for saving time on pre-qualifying potential Virtual Assistants
- oDesk and eLance – Balanced options between saving time up-front and service cost
- JobStreet | OnlineJobs.ph | Craigslist.org – Cheapest for staff, but most time-intensive platforms for hiring VA’s
- Intern Evaluation Spreadsheet – Spreadsheet we used to grade and review our Intern applications
- Grammar Test – Objective test we use to pre-qualify applicants
- HiveDesk – We use this to track actual manpower expenses across a wide range of projects
Podcast: Play in new window | Download



Discussion
Is there another link to the grammar test sheet? That one isn’t working.
Thanks
Hey Greg!
You might want to just do a Google search for a grammar test sheet since this one looks inactive now
Thanks for sharing this valuable information to our vision. You have posted a trust worthy blog keep sharing.
I’m not able to link up to the Intern Evaluation Spreadsheet. Is it still available?
Hi Justin and Joe. This was extremely helpful. I am just in the process of hiring my first full-time VA and I was wondering if you have a sample contract available anywhere? Hoping to not need to completely reinvent the wheel re: writing a contract. Cheers and thanks so much for your awesome podcast! I’ve listened to at least 15 episodes in the last couple of weeks since discovering it.
Kate, I just tried to email you a copy of our probationary and regular contracts, but I got a bounce back. Can you contact us directly so I can follow up?
It would probably make good content for a blog post here, something to consider.
Great episode, guys. I listened when it came out and am re-listening now as I just placed ads for 2 Phil employees. The hiring process takes so much time, so these hacks are huge! I’d love to see more on this type of stuff on the AFP. Cheers.
Awesome, Joseph!
If you’re ever looking to hire a programmer, make sure to check out our Intern’s site:
http://whatthedev.com/
He’s been helping us a ton with finding developers, designers, etc. and has some useful content for hiring remotely as well…
Hey guys this is why I love podcasts like yours. It’s just the real stuff… that you don’t learn in business school (I can confirm I have a HR degree and they never mentioned eliminating ‘donkeys’ like this ha ha).
One thing I always do whether the staff are Filipino or local Aussies is I give people a paid trial. In fact I hate interviewing so much that I don’t do it and instead I just bring in good candidates and pay them for a 4 hour trial (for locals I screen over the phone). Super cheap with Filipinos and this is really the only way for me to know whether they will work out. I’ve mostly hired developers so I just give them a typical job, some of them fail, some of them never turn up, some of them start and I’ll never hear from again but the good ones talk and they get through the work. This is the best way I’ve found and most people can spare 4 hours.
I’ve also used VSF for a few staff members and that been real easy.
Thanks Dan, glad you liked this episode.
I like the trial approach, but I wonder if it could be exploited by less than ethical “professional trainees”. Call centers in Manila are having this issue now — candidates who come on board with the intention of never working, just to take advantage of the free training, start-up salary, and even the complimentary snacks (no, I’m not joking). When the training is over, they fail to show up for their first day of work and already have a new training program started.
Although hard work, I think a viable screening option is the right way to go if you are hiring for low level positions. A trial period might work for those higher up the food chain though — developers and designers come to mind. For your virtual assistant though, I would avoid such an approach.
Wow that’s nasty, I honestly never thought of that!
Yeah I like the testing idea you guys talked about.
I want a mug
Well that makes two of you, maybe I do need to get on building this store. Let’s put it on the to do list.
I’d buy a travel mug. And of course the Adsense Flippers TP.
Store is up check it out:
http://www.cafepress.com/adsenseflippers
Where can I get one of those mugs!?
Joe’s been trying to peddle them at the “Cafe De Hot Money” but even our friends aren’t buying. š If we could just get on Oprah…
If there is enough interest I was thinking of opening a Cafe Press store where fans can buy mugs, t-shirts, etc. Seriously!
Store is up, check it out:
http://www.cafepress.com/adsenseflippers
Hi, the download link doesn’t work.
Ack…you’re right…forgot to include the link. Just fixed, thanks for pointing that out!
Thanks. This will be perfect for the 4 hour train ride to the DC Meetup in Berlin!
This is a very important topic for those who can take their business to the next level. It’s so important to weed out the bad workers before hiring them. I always give my employees a test job before I hire them. I also give them video training so that they can see each step and they’re able to review the training when they have questions.
I like the idea of video training as well. For more on training, check out episode 17 on skill transfer:
http://adsenseflippers.com/internet-marketing/adsense-flippers-podcast-episode-17-skill-transfer-mastery
thanks for this podcast, it really helped. Guillermo
Glad you enjoyed it!