We’re Hiring!
Want to be part of something different? You can when you work with us.
We are looking to bring on three Customer Service Specialists to join our EF Capital Department starting May 17, 2021. This is a Philippines-based full time position. Compensation for this role is PHP 31,545.00 per month (equivalent to USD $650 per month).
If you have excellent interpersonal skills, enjoy communicating with people in writing, and are interested in expanding your horizons in a unique industry, we’d like to meet you!
Job Details
So what is an EFC Customer Service Specialist?
As an Empire Flippers Capital Customer Service Specialist, you will be the first point of contact within EFC and work directly with investors and operators on the EF marketplace, offering 5-star service.
The person in this role helps investors with document signing and bank transfers, follows up to resolve problems, and answers questions and correspondence via Zendesk, ensuring investors leave happy with our process.
What's Our Story?
EF Capital is the newest division of Empire Flippers that enables investors to own fractional pieces of high-growth internet businesses. This is done by matching up passive investors and experienced online business operators through the Empire Flippers marketplace. Empire Flippers is the world’s largest marketplace for online businesses. We help our clients to buy, sell, and invest in online businesses, such as content websites and eCommerce stores.
What Are the Essential Functions?
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- Provide fantastic customer service to our prospects and investors through our Zendesk ticketing system.
- Answer emails about how EF Capital works. This may include discussions about the program terms, signing up on our platform, signing documents, and sending payments.
- Help investors that are stuck at any point in the process with the next steps.
- Work with Investment Advisors to schedule sales calls.
- Collect data to help improve our overall customer service processes.
- Maintain the accuracy of data across our CRM and operational spreadsheets.
- Communicate with colleagues via Slack messaging application.
- Attend weekly team calls via Skype or Zoom.
- Other duties as assigned including data entry.
What Are the Expected Work Hours
This is a full-time remote position for candidates living in or near Davao, Philippines. Night shift and occasional weekends may be required as job duties demand. If night shift work is required it will be rotational. You will be required to work at least 5 days per week on your set shift times.
What Are The Required Skills?
- Strong English skills are a must.
- Quick-learner, dependable, with strong attention to detail.
- Ability to multitask and meet deadlines.
- Can work on a flexible schedule.
- You must be highly motivated, goal-driven and coachable.
- Experience working in a customer service role.
- Working computer with fast internet and a quiet place to work from.
Details to Keep in Mind
When you first come on board, you’re going to learn about our company. We will do a deep dive into how our processes and systems work and teach you about each department within the business.
We’ll start you off with low-level tasks. As you get better acquainted with our business, we will gradually build up your workload, get you comfortable with routine customer service inquiries, and then start having you take on more detailed communication.
Empire Flippers has no side project policy. If you accept this role, you must be willing to work solely for Empire Flippers. This disqualification includes freelancing and other part-time positions.
Our EFC team will review every application that comes our way. For those we think would be a good fit, we will schedule an interview. Typically, we do two rounds of interviews before we decide.
The cut-off date for applying is April 16, 2021. That will leave us a time to review all the applications, and give you time if you’re hired to prepare to start with the company on May 17, 2021.
If this all sounds overwhelming yet exciting to you, then apply! You might be surprised how perfect you are for this role.
How Do I Apply?
Here is the sequence of events we use when hiring our new EFC Customer Service Specialist:
- You record a YouTube video* explaining who you are and why you’re a good fit for the position, fill out an application by clicking the link below, and submit it ASAP by April 16, 2021. The YouTube video is mandatory. Submissions without a YouTube URL will not be accepted.
- We review submissions and schedule first interviews.
- We then conduct second interviews and a final decision is made.
- The chosen candidate will be announced in the later part of April.
- The chosen candidate will start working with our company on May 15, 2021 (via remote training and onboarding).
A background check is required before employment.
*YouTube Video Requirements:
We will only accept submissions that include a YouTube URL. Please leave the video “unlisted” in preferences and share the link with us. The quality of the video doesn’t matter, and there are no bonus points for editing. We simply want (up to) three minutes of you explaining (based on your previous experience):
- Why the Customer Service Specialist position is an excellent fit for you and us
- How you will use your background and experience to best support this role
If you’re thinking about applying, but are worried you might not have enough (insert excuse here) — don’t worry. If you want to build something more than just a 9-to-5 job, then click the “apply” button below.